Transport companies, like all other forms of business, rely heavily on the telephone, which is still the main form of communication, despite the emergence of the Internet. All organisations demand good communication, regardless of the platform and with that in mind, here are just a few of the benefits a transport company can enjoy when outsourcing their call handling.
Professional Call Answering
The very best any company can hope for is to have all their calls professionally answered, regardless of whether the call is made during office hours or the middle of the night. If your business is located in Australia, the Office HQ reliable call answering service is an affordable for all. They guarantee that every call will be answered within 5 seconds and with qualified telephone receptionists, you can be rest assured that every call will be handled in a polite and professional manner.
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Keeping People Connected
The boss might be playing golf, yet he can still receive that important call as the call handling company will forward all calls to the client’s desired landline or mobile number. The caller will naturally assume you are in your office as they called the office number and the forwarding is instant and no one is any the wiser.
Transport firms are always updating their information and should the information not be passed to the relevant people, things can and will go wrong. The virtual receptionist would be fully briefed on the client’s business and would have all the contact details of key players, ensuring that all messages are passed on in a timely manner. There are articles you can find online that can serve as guides on answering the phone in a business environment.
Scripted Telephone Greetings
Wouldn’t it be great if all your incoming business callers were greeted with your very own script? This is actually possible when using the services of a call handling company, as the qualified telephone receptionists can work to the client’s script. If, for example, new information becomes available, all it takes to update the virtual receptionist is a quick call and she then has the new information. Should a service be temporarily unavailable, this information is passed to the call handler, which enables them to give the right response.
This is the main role of a receptionist of a transport company and with cloud-based calendars and schedules, the virtual receptionist can confidently make vehicle bookings and everyone has access to the booking charts.
These are just a few of the benefits you can expect to enjoy when you join forces with a virtual reception provider, who can tailor their service to suit the client. That way, you only pay for the services you use and with 24/7 cover and scripted telephone greeting, you can’t really go wrong. If you would like to explore the potential that call handling can offer your business, all it takes to make contact is a Google search.