The field of business is constantly changing as technology becomes more nuanced and efficient. One such change is the growth of artificial intelligence, which allows jobs that used to require human labor to be automated. Artificial intelligence is transforming most industries at multiple points.
Artificial intelligence has sped up the process of hiring for many companies. Marketing experts such as Eyal Gutentag support decreasing the need for human labor in hiring. Companies can put chat functions on their websites that automatically respond to prospective workers’ questions. They can also complete much of the screening process with software that can sort through resumes and decide whether applicants have certain prerequisites for a position.
Some fast-food restaurants have begun using artificial intelligence rather than human labor for positions such as cashiers. Kiosks allow customers to order their food by simply pressing buttons on a screen. Other restaurants use robots to help with cooking or serving food. This practice is less common in the United States than in some Asian countries but is increasing.
As banking becomes increasingly reliant on online transactions, concerns about security grow. Most people store information such as their social security numbers and communicate other confidential information online. As a result, companies have developed artificial intelligence that scans for security threats at all times. These algorithms can identify and suppress unusual or suspicious cyberactivity. Some kinds can be installed on individual computers, while others work across entire websites and systems.
Some people decry the spread of artificial intelligence. They might cite concerns about robots taking over the world or, more realistically, taking jobs away from people. While there is some merit to this second claim, the world of artificial intelligence is still being explored. As it is put to more uses, more discussions must happen about the ethics surrounding it and how it can best serve the betterment of human society.